Research & Capacity Building
Research with Vision 2030–mapped outcomes
Every study, academy, and program is tied to Vision 2030 pillars, Vibrant Society, Thriving Economy, Ambitious Nation, with KPIs that roll up to national initiatives.
Accreditation-ready, Saudi-first design
Research and capacity solutions, bilingual, and procurement-ready, so evidence, curricula, and certifications stand up to Saudi oversight and accelerate adoption.
Enduring capability where it matters
We build accredited academies, modernize curricula and e-learning, and develop leaders/talent pipelines that directly support Saudization, skills of the future, and productivity goals.
We specialize in
Evidence-Driven Research that Powers National Decisions and Strategy
Research & Studies. Longitudinal field studies, consulting and foresight research, training needs analysis, and ROI/impact measurement. Our studies are Vision 2030–aligned, bilingual, and built to deliver actionable insights.
Academic Consulting & Education Support. Building accredited training academies, strengthening institutional and program standards, and delivering academic advisory services that elevate learning quality. From curriculum modernization to e-learning architecture, we ensure organizations meet Saudi and international accreditation requirements.
Capability Building & Talent Development. Designing and delivering high-impact training programs, leadership development journeys, and talent management systems that build future-ready skills. Our approach strengthens Saudization priorities, develops leaders, and modernizes workforce capabilities.
Capabilities of the Globally Competitive Citizen
Kaizen Consulting leverages this competency model to design high-impact capacity-building solutions, integrating values, essential skills, and future-ready capabilities to empower individuals and organizations with tailored programs that drive sustainable growth and performance.
The National Version of the Generic Statistical Business Process Model
Kaizen Consulting applies the national GSBPM by systematically identifying needs, designing research tools, collecting and processing data, analyzing results, and disseminating actionable insights, ensuring high-quality, consistent, and standards-aligned syndicated and commissioned research outputs.
AI-Driven Academic Performance Analysis and Decision Support Methodology
Kaizen applies this methodology to guide education clients in leveraging AI/ML to enhance accreditation decisions, identify improvement opportunities, optimize student performance, and strengthen evidence-based institutional planning and quality assurance.
Service Portfolio
End-to-end research, education, and capability solutions designed to deliver measurable, lasting impact.
Research & Studies
Kaizen delivers evidence-driven research that empowers decision-grade insights. From field studies to foresight and ROI analysis, we generate impactful, Vision 2030–aligned findings that inform strategy, policy, and investment with confidence.
Academic Consulting
Kaizen elevates learning excellence through accredited academies, modernized curricula, and high-impact e-learning ecosystems. We align institutions with national and global standards, ensuring stronger quality, improved outcomes, and sustainable academic performance.
Capacity Building
Capacity Building at Kaizen empowers organizations with future-ready talent, high-impact leadership, and world-class training ecosystems, developing skills that boost productivity, accelerate transformation, and directly support Saudi Arabia’s Vision 2030 competitiveness agenda.
Research & Studies Services
1. Longitudinal Field Studies
Long-term, real-world studies that track change, behavior, and outcomes over time. We design and execute multi-phase field research that uncovers trends, validates assumptions, and provides deep insight into how programs, services, or policies perform in actual environments. This approach enables decision-makers to monitor progress, understand impact pathways, and shape more effective interventions.
2. Consulting & Advisory Studies
Analytical studies that provide clear, actionable recommendations to support strategic, operational, and policy decisions. We conduct comprehensive assessments, root-cause analyses, benchmarking, and scenario modeling to help organizations solve complex challenges. Our advisory research blends expert insight with data-driven evidence to guide leaders toward the most effective and sustainable solutions.
3. Foresight & Future Studies
Forward-looking research that anticipates emerging trends, risks, and opportunities. Using proven foresight methodologies, scenario building, horizon scanning, and strategic forecasting, we help organizations prepare for the future and design proactive strategies. This enables institutions to remain resilient, innovative, and aligned with global and national transformations.
4. Training Needs Analysis
A structured approach to identifying skill gaps, workforce capabilities, and priority development areas. We analyze job roles, competency models, performance requirements, and organizational goals to define targeted training investments. The result is a clear, data-backed roadmap for building the right skills at the right time, maximizing impact and efficiency.
5. Training ROI Measurement
A rigorous evaluation that calculates the financial return and strategic value of training initiatives. Using internationally recognized ROI methodologies, we quantify the economic benefits, cost savings, productivity gains, and performance improvements resulting from training. This evidence empowers leaders to justify investments and optimize future learning strategies.
6. Training Impact Studies
Comprehensive assessments that measure the real-life effectiveness of training programs at individual, team, and organizational levels. We evaluate behavioral change, performance outcomes, competency growth, and alignment with institutional goals. These studies provide leaders with a clear view of training effectiveness and identify enhancements to sustain long-term capability development.
Academic Consulting & Education Support
1. Establishing & Accrediting Training Academies
We design and launch high-performing training academies that meet national and international accreditation standards. Our approach covers governance, operating models, curricula, assessment systems, and digital learning infrastructure. The result is a fully operational, future-ready academy that strengthens workforce capabilities and delivers measurable learning impact.
2. Institutional & Program Accreditation
We support institutions in achieving and sustaining accreditation at both institutional and program levels. Our specialists guide the development of standards-aligned policies, learning outcomes, curricula, assessment frameworks, evidence portfolios, and quality assurance systems. This ensures compliance, improves academic quality, and enhances credibility with regulators and learners.
3. Academic Consulting
We provide strategic advisory services that enhance academic effectiveness and strengthen educational outcomes. This includes curriculum redesign, competency-based models, governance frameworks, faculty development, and continuous improvement systems. Our evidence-led approach helps institutions modernize their academic structures and deliver programs that are relevant, rigorous, and globally competitive.
4. E-Learning Consulting & Services
We help organizations build and optimize digital learning ecosystem, from LMS selection and integration to content design, instructional strategy, and digital pedagogy. Our team develops high-quality e-learning modules, hybrid-learning models, and interactive experiences that boost engagement, accessibility, and learning effectiveness across the institution.
Capacity Building
1. Content Development & Training Delivery
We develop modern, localized training content grounded in international standards and adult-learning science, then deliver it through expert trainers across physical, digital, and blended formats. Programs are tailored to organizational needs, designed to build measurable capability, and supported with assessments to ensure lasting skill adoption and business impact.
2. Leadership Development
Leadership Development programs equip executives and emerging leaders with future-ready skills, strategic thinking, innovation, digital fluency, and transformation leadership. Designed using Saudi-aligned competency frameworks, these programs build leaders who can accelerate Vision 2030 ambitions, drive high-performance cultures, and lead organizations confidently through complex change.
3. Talent Management
Kaizen designs and activates end-to-end talent systems covering attraction, assessment, development, and retention. Our models build future-skills pipelines, align talent strategy with national priorities, and enhance workforce productivity. Using data-driven tools and competency frameworks, we help organizations grow high-potential individuals into long-term strategic assets.
Service Packages
Insight Package
- Timeline: 4–6 weeks for research, analysis, and validation.
- Scope: Field studies, needs assessments, and evidence-based insights.
- Deliverables: Research report, datasets, executive summary, and recommendations.
Strategy Package
- Timeline: 6–10 weeks from diagnosis to strategic design.
- Scope: Training needs analysis, capability mapping, and academic advisory.
- Deliverables: Strategy blueprint, action roadmap, and KPIs.
Academy Package
- Timeline: 8–12 weeks including design and accreditation prep.
- Scope: Academy setup, curriculum design, governance, and standards alignment.
- Deliverables: Operating model, curriculum bundle, and accreditation files.
Leadership Package
- Timeline: 6–12 weeks depending on leadership cohort size.
- Scope: Leadership development, assessment centers, and coaching programs.
- Deliverables: Competency profiles, personalized plans, and progress dashboards.
Talent Package
- Timeline: 4–8 weeks for assessment, design, and activation.
- Scope: Talent strategy, skills mapping, future-skills alignment.
- Deliverables: Talent framework, development paths, and scorecards.
Training Package
- Timeline: 4–6 weeks development + optional delivery phase.
- Scope: Content development, e-learning modules, and blended training programs.
- Deliverables: Course materials, facilitator guides, and evaluation toolkit.
Impact Package
- Timeline: 3–6 weeks for measurement and analysis.
- Scope: ROI measurement, impact studies, and long-term capability tracking.
- Deliverables: ROI/impact report, dashboards, and improvement actions.
Our Team
Meet Our Research & Capacity Experts
Ahmad Almulaiki
Professional Experience
Dr. Ahmad Almulaiki is a consultant in impact assessment, academic consulting and capacity building, and values 360. His work spans advisory, research, and leadership roles focused on building values-driven institutions and operationalizing culture through clear standards, codes, and practical guides.
Practical Expertise
Dr. Almulaiki has delivered national-scale projects including an economic and social impact analysis of R&D and innovation activities for the Research, Development & Innovation Authority—covering predictive methodologies, forecasting models, policy-oriented insight reports, a practical impact-assessment manual, and capacity building via workshop training. His portfolio includes leading qualitative research, designing training and awareness content, and developing procedural and guidance handbooks. As principal researcher for Kaizen’s Values-Building Methodology, he contributed to the Values Book, Code of Conduct, Partnership & Governance Charter, values matrix, and strategy. He has executed culture and change-management initiatives at the National Debt Management Center, the National Center for Government Resources Systems, Al Rajhi Bank, and other values/social-science programs; helped establish a national entity for impact economy (a fund for associations and social-impact investment); led a Saudi Aramco study on knowledge-acquisition patterns; built academic and public frameworks for specialized training; designed curricula for professional certifications; and conducted extensive surveys with published professional papers.
Education & Training
Dr. Almulaiki holds a PhD, MA, and BA in in Social Sciences. This formation underpins his ability to integrate ethical frameworks, social research, and practical training design to strengthen institutional culture and measurable impact.
Omar Baaqeel
Professional Experience
As Director of Training Programs and Operations at Kaizen Consulting, Omar Baaqeel oversees large, multi-entity capacity-building initiatives. He managed national programs to elevate performance across the tourism sector through workforce upskilling and preparation for globally recognized certifications, and programs to train and qualify industrial establishments to implement quality management systems under the supervision of SASO. He also contributed to establishing and operating the Institutional Excellence System at the Ministry of Human Resources and Social Development, supporting the ministry’s attainment of the King Abdulaziz Quality Award, EFQM® international excellence recognition, and ISO certifications.
Practical Expertise
Omar has led major training portfolios serving tens of thousands of participants and specializes in the design and rollout of quality management systems and their applications. His experience spans end-to-end program design, operational execution, and partner coordination; development of sectoral diplomas in collaboration with leading universities; and the planning and delivery of high-profile conferences and events. He is adept at translating excellence models into practical operating routines, building assessment frameworks, and aligning training outcomes with organizational performance targets.
Education & Training
Omar holds a Master’s degree in Total Quality Management from Sikkim Manipal University (India), and a Bachelor’s degree in Business Administration from the Applied Science University in Amman, Jordan. He has completed EFQM® foundational training and numerous courses in management, business development, and continuous improvement.
Mahmoud Rajab
Professional Experience
Dr. Mahmoud Rajab is a Training Solutions and Content Development Consultant and Educational Technology Expert at Kaizen Consulting. Throughout his professional journey, he has contributed to government and national projects through roles combining instructional design, digital learning development, and technology-enabled training solutions.
Practical Expertise
Dr. Rajab has led the development of interactive training modules for government projects, including content creation, and assessment design. His work spans the preparation of consulting studies, academic research, market research, benchmarking, and data analysis. He has conducted socio-economic impact analyses for the Research, Development and Innovation Authority and has contributed to designing and enhancing numerous interactive training programs aimed at improving target-group capabilities.
He has participated in major national projects to design and build specialized e-learning programs for leadership and professional pathways, serving entities such as the Literature, Publishing and Translation Commission, the Ministry of Human Resources and Social Development, the Saudi Standards, Metrology and Quality Organization, and the Human Resources Development Fund. His expertise includes developing self-paced digital training packages, and designing interactive learning units compatible with learning management systems.
Dr. Rajab has developed competency-based training content supported by scientifically validated behavioral and cognitive frameworks. His skills extend to designing infographics, and visual diagrams. He also brings strong analytical capabilities in evaluating content effectiveness, designing tools for training impact measurement, and creating survey mechanisms.
Educational Background and Training
Dr. Rajab holds a PhD in Educational Technology from Ain Shams University, graduating with distinction and a recommendation for academic dissemination. He also holds a Master’s degree in Educational Technology from Ain Shams university with distinction and a recommendation for inter-university exchange. He earned his Bachelor’s degree in Educational Technology from the Faculty of Specific Education, Minya University in Egypt.
His professional credentials include Project Management Professional PMP from the Project Management Institute PMI, and Change Management Professional IMCM from Belgium. He has additionally completed specialized training in strategic planning, supporting his ability to lead and manage complex
Khalid Aljarallah
Professional Experience
Dr. Khalid Aljarallah is a consultant and expert in leadership, institutional excellence, and academic accreditation at Kaizen Consulting. He has led national programs across government, higher education, and regulatory sectors. He founded and headed quality management in the food sector at the Saudi Food & Drug Authority, and served as Chief Executive Officer (CEO) of the National Center for Plant Pest and Animal Disease Prevention and Control. He also held senior roles at the Ministry of Education—including Director General for Private University Education and Senior Advisor/Supervisor in the Minister’s Office. In academia, he served as Dean of Quality & Skills Development at Majmaah University, Dean of the College of Applied Sciences at AlMaarefa University, and Associate Dean for Medical Education Quality at King Fahd Medical City, in addition to serving on high-level councils and boards in both public and private universities.
Practical Expertise
Education & Training
Dr. Aljarallah holds a Ph.D. in Microbiology from the University of Surrey (UK), an M.Sc. in Quality & Food Safety from the University of Reading (UK), and a B.Sc. in Microbiology from King Saud University. This scientific foundation, combined with regulatory and academic leadership, equips him to bridge rigorous methodology with practical execution—driving measurable quality improvement and sustainable institutional outcomes.
Turki Aljaloud
Professional Experience
Turki Aljaloud is experienced in administrative and consulting roles across prominent organizations in Saudi Arabia. He has served as an Administrative Support Consultant at Kaizen Consulting, an Assistant Consultant at Harrison Assessments, and an Administrative Assistant at KMIT Concrete Poles Factory. Through these roles, he has developed a strong foundation in consultancy support, project coordination, and administrative management, consistently contributing to the success and efficiency of organizational operations.
Practical Experience
Turki has actively participated in the execution of several high-impact national projects, including the Leadership Development Project for the Capital Market Authority and the Translational Mentoring Project for the Literature, Publishing, and Translation Commission. His responsibilities encompassed defining project scopes, developing mentorship programs for translators in various fields, and delivering performance improvement consultations. Additionally, he has led the preparation of technical and financial proposals, provided practical training on HR systems, optimized administrative efficiency through improved archiving and recruitment mechanisms, and prepared detailed progress reports to support executive decision-making. His hands-on experience reflects strong analytical, organizational, and leadership skills in diverse consultancy and operational environments.
Educational Background and Training
Turki holds a Bachelor’s degree in Political Science from King Saud University in Saudi Arabia. He also completed an Academic IELTS certification with a score of 5.5 and an intensive French language course at Inflexyon Institute in Lyon, France.
Omar Alkhamis
SProfessional Experience
Omar Alkhamis is experienced in strategy development, business planning, and operational management. He currently serves as an Associate Consultant at Kaizen Consulting in Saudi Arabia and has previously held the position of Operations Manager at Qabas United Company. Through these roles, he has demonstrated strong leadership in managing teams, optimizing processes, and driving organizational performance in alignment with strategic objectives.
SPractical Experience
Omar is recognized for his expertise in strategy formulation, business development, and institutional integration. He has led initiatives focused on developing strategic dashboards and reports that provide actionable insights for decision-makers. His work emphasizes enhancing stakeholder experience through advanced analytical methods and continuous feedback mechanisms to ensure quality outcomes and sustainable impact. Additionally, he has contributed to improving interdepartmental collaboration by refining processes, monitoring performance, and ensuring alignment with organizational goals.
Educational Background and Training
Omar holds a Bachelor’s degree in Law from King Saud University in Saudi Arabia. He is also a Certified Strategy and Business Planning Professional, accredited by The KPI Institute.
Karim Dwedar
Professional Experience
Karim Dwedar is experienced in the field of training and development, with a track record in managing and delivering training initiatives. Karim has served as a Training Projects Consultant and a Training Programs Supervisor at Kaizen Consulting, in addition to holding the position of Training and Operations Manager for several training centers. Throughout his career, Karim has demonstrated expertise in overseeing end-to-end training operations, managing diverse teams, and ensuring that training projects meet organizational goals and client expectations.
Practical Experience
Karim has participated in training projects for both government and private sector entities, including the Saline Water Conversion Corporation, the “Basateen Al-Ma’refah” project for preparing and empowering orphans for the job market—an initiative by Her Royal Highness Princess Fahda bint Falah bin Sultan Al Hathleen for Humanitarian Work—Al Baha University, the General Presidency for the Promotion of Virtue and the Prevention of Vice, and the Armed Forces Medical Services in Hafar Al-Batin. He has extensive experience in preparing technical and financial proposals for training tenders, supervising programs in tourism and values enhancement, and executing customized training contracts. His deep knowledge in training management and project execution has positioned him as a trusted consultant and expert in the field.
Educational Background and Training
Karim holds a Bachelor’s degree in Business Administration with a concentration in Management Information Systems from Port Said University. Karim is a certified Project Management Professional (PMP®) by the Project Management Institute (PMI®) and an International Certified Management Consultant in Change Management (IMCM). Additionally, Karim has completed the foundational training accredited by the European Foundation for Quality Management (EFQM®) and undertaken several developmental courses in Training of Trainers (TOT) and Training Needs Analysis. Karim is also a member of the Saudi Council of Engineers (SCE), reflecting his commitment to professional excellence and continuous growth.
Sara Altheyabi
Professional Experience
Sara Aldhiabi specializes in event organization and training program coordination. Sara currently serves as an Associate Consultant for Event Management at Kaizen Consulting. In this role, she has established effective communication channels with participants, ensuring smooth information flow and reducing repetitive inquiries. Sara has also demonstrated strong problem-solving and coordination skills by managing on-site challenges with trainers, maintaining session quality, and contributing to a professional project image that earned positive feedback from both participants and trainers.
Practical Experience
Sara has actively participated in the implementation of several training projects, particularly in supervising participants’ experiences during training programs and ensuring smooth coordination with relevant entities. Sara has provided on-ground support in multiple training initiatives, contributing to organizing training environments and evaluating participants’ initial impressions to enhance engagement and program effectiveness. Her field involvement reflects strong communication, organization, and teamwork skills that support the success of complex training and event operations.
Educational Background and Training
Sara holds a Bachelor’s degree in Public Relations from the College of Media and Communication at Imam Muhammad ibn Saud Islamic University in Saudi Arabia. Her academic background in media and communication provides a solid foundation for her professional expertise in event coordination, participant engagement, and effective organizational communication.
Yousef Abbas
Professional Experience
Yousef Abbas is an accomplished Training and Events Consultant at Kaizen Consulting, with a background in executive leadership and training management. His career includes serving as the Executive Director at Skills of Success for IT (1430–1434H), Executive Secretary and Assistant Training Manager at Skills of Success Educational and Consulting Office, and Training Coordinator at Skills of Success Training Center. Across these roles, he has demonstrated exceptional expertise in training operations, event organization, and institutional management, combining strategic oversight with hands-on execution and client engagement.
Practical Experience
Yousef has practical experience in managing and implementing training and technology projects. Yousef has led organizational operations involving needs analysis, operational manual design, and end-to-end process management. His expertise spans planning and executing diverse training programs, handling logistical coordination, participant engagement, and program documentation. Yousef has also contributed to designing and developing educational materials and training packages, marketing training initiatives, building client relationships, and delivering tailored training solutions. With strong analytical, administrative, and organizational skills, he excels in managing events, negotiating partnerships, coordinating teams, and optimizing training delivery in both public and private sectors.
Educational Background and Training
Yousef holds a Bachelor’s degree in Computer Science from the College of Teachers at King Saud University. He is a licensed trainer certified by the International Academy in the United Kingdom and holds an additional training license from INTRAC. His certifications include Training Needs Analysis and Instructional Design, alongside advanced courses in Training of Trainers (TOT), Training Coordination and Specialist Development, Strategic Planning, and Professional Project Management (SAC).
Success Stories
Each project reflects our commitment to evidence-based solutions, academic excellence, and impactful capacity building that elevates organizations and supports long-term national development goals.
Capability Building & Training for Customer Services Sector Staff
Training Curricula for the Military Sector
Curriculum Design for the Diploma in Investigation and Public Prosecution
Training, Consulting, and Recognition per the EFQM Model
Consultative and Execution Services for the Associations Support Fund and Social Impact Investment
Our Client's Voice
Real words from clients who achieved lasting growth and capability with Kaizen.
National Center for the Development of the Non-Profit Sector
The National Center for the Development of the Non-Profit Sector extends its sincere appreciation to Kaizen Consulting for their valued partnership and the exceptional professionalism demonstrated by their team. Their clarity, responsiveness, and collaborative spirit significantly strengthened our beneficiary experience initiatives and elevated the quality of project outcomes. Kaizen Consulting played a pivotal role as a success partner, directly contributing to the Center’s achievement of the...Read More
Nouf Al-Habbabi
National Center for the Development of the Non-Profit Sector
The National Center for the Development of the Non-Profit Sector extends its sincere appreciation to Kaizen Consulting for their valued partnership and the exceptional professionalism demonstrated by their team. Their clarity, responsiveness, and collaborative spirit significantly strengthened our beneficiary experience initiatives and elevated the quality of project outcomes. Kaizen Consulting played a pivotal role as a success partner, directly contributing to the Center’s achievement of the “Best Use of Customer Insight and Feedback” Award for 2025. This accomplishment marks an important milestone in our institutional development and supports our continued alignment with the national priorities of Vision 2030.
Nouf Al-Habbabi
National Center for the Development of the Non-Profit Sector
The National Center for the Development of the Non-Profit Sector extends its sincere appreciation to Kaizen Consulting, represented by Salah Abdelhafeez and Ahmad AlDardoor, for their outstanding professionalism, dedication, and invaluable contribution to the Center’s institutional excellence journey. Their partnership played a pivotal role in enabling the Center to achieve the “Recognized for Excellence – Two Stars” certification under the EFQM 2025 Model, and in laying a strong foundat...Read More
Ghada Al-Dakhil
National Center for the Development of the Non-Profit Sector
The National Center for the Development of the Non-Profit Sector extends its sincere appreciation to Kaizen Consulting, represented by Salah Abdelhafeez and Ahmad AlDardoor, for their outstanding professionalism, dedication, and invaluable contribution to the Center’s institutional excellence journey. Their partnership played a pivotal role in enabling the Center to achieve the “Recognized for Excellence – Two Stars” certification under the EFQM 2025 Model, and in laying a strong foundation for sustainable excellence and continuous improvement. We deeply value Kaizen Consulting’s commitment and expertise, and we look forward to continuing our fruitful collaboration toward higher levels of organizational
Ghada Al-Dakhil
Ministry of Human Resources and Social Development
The Ministry of Human Resources and Social Development extends its sincere appreciation to Kaizen Consulting for their outstanding partnership and strategic support in the Ministry’s journey toward institutional excellence. Their expertise, dedication, and collaborative spirit significantly contributed to the Ministry’s achievement of the Arab Government Excellence Award. This recognition marks a milestone in our continuous pursuit of sustainable excellence and our commitment to achieving th...Read More
H.E. Mr. Ismail Al-Ghamdi
Ministry of Human Resources and Social Development
The Ministry of Human Resources and Social Development extends its sincere appreciation to Kaizen Consulting for their outstanding partnership and strategic support in the Ministry’s journey toward institutional excellence. Their expertise, dedication, and collaborative spirit significantly contributed to the Ministry’s achievement of the Arab Government Excellence Award. This recognition marks a milestone in our continuous pursuit of sustainable excellence and our commitment to achieving the goals of Vision 2030.
H.E. Mr. Ismail Al-Ghamdi
The National Center for Environmental Compliance
The National Center for Environmental Compliance extends its sincere appreciation to Kaizen Consulting for their valued partnership and dedication. Their exceptional consulting support and sponsorship of the Annual Accreditation Forum 2025 reflect their commitment to excellence and sustainability. Kaizen Consulting played an instrumental role in our journey to achieve accreditation in inspection quality in accordance with ISO/IEC 17020 international standards.
Eng. Ali Al-Ghamdi
The National Center for Environmental Compliance
The National Center for Environmental Compliance extends its sincere appreciation to Kaizen Consulting for their valued partnership and dedication. Their exceptional consulting support and sponsorship of the Annual Accreditation Forum 2025 reflect their commitment to excellence and sustainability. Kaizen Consulting played an instrumental role in our journey to achieve accreditation in inspection quality in accordance with ISO/IEC 17020 international standards.
Eng. Ali Al-Ghamdi
Saudi EXIM Bank
Partnering with Kaizen Consulting has been a defining milestone in our CX transformation journey. Their deep expertise, structured methodologies, and unwavering commitment to excellence enabled us to translate our CX vision into measurable outcomes aligned with our strategic objectives. Kaizen played a pivotal role in designing and implementing our end-to-end customer experience framework, from establishing the VoC program and enhancing journey mapping capabilities to building a sustainable gove...Read More
Muneera Alsunid
Saudi EXIM Bank
Partnering with Kaizen Consulting has been a defining milestone in our CX transformation journey. Their deep expertise, structured methodologies, and unwavering commitment to excellence enabled us to translate our CX vision into measurable outcomes aligned with our strategic objectives.
Kaizen played a pivotal role in designing and implementing our end-to-end customer experience framework, from establishing the VoC program and enhancing journey mapping capabilities to building a sustainable governance model and culture of customer centricity across the organization.
Kaizen's collaborative approach, attention to detail, and ability to align diverse stakeholders across departments have made a lasting impact on how we understand, measure, and deliver value to our customers. We truly appreciate their partnership and the tangible results achieved through this transformation
Muneera Alsunid
National Center for Government Resources Systems
The National Center for Government Resources Systems (NCGR) extends its sincere appreciation to Kaizen Consulting for their outstanding cooperation and valuable contribution to the success of our initiatives. Their professionalism, commitment, and expertise greatly supported our goals, reflecting a high level of excellence and partnership that we deeply value.
Eng. Ahmed bin Hamad Al-Dakhilallah
National Center for Government Resources Systems
The National Center for Government Resources Systems (NCGR) extends its sincere appreciation to Kaizen Consulting for their outstanding cooperation and valuable contribution to the success of our initiatives. Their professionalism, commitment, and expertise greatly supported our goals, reflecting a high level of excellence and partnership that we deeply value.
Eng. Ahmed bin Hamad Al-Dakhilallah
Ministry of Human Resources and Social Development
With pride and appreciation, the Ministry of Human Resources and Social Development celebrates achieving the King Abdulaziz Quality Award – Golden Level, and extends sincere thanks to Kaizen Consulting for their valued partnership and contributions that supported our excellence journey and strengthened readiness for future milestones.
Abdulaziz Alboualyan
Ministry of Human Resources and Social Development
With pride and appreciation, the Ministry of Human Resources and Social Development celebrates achieving the King Abdulaziz Quality Award – Golden Level, and extends sincere thanks to Kaizen Consulting for their valued partnership and contributions that supported our excellence journey and strengthened readiness for future milestones.
Abdulaziz Alboualyan
Mutib Bin Abdulaziz Foundation
Our experience at the Muteb bin Abdulaziz Foundation with Kaizen Consulting was a rich and solid professional one. Throughout it, we observed depth of understanding and a genuine concern for the best interest of the project and the client’s journey. Kaizen's consultants are distinguished by high competence, remarkable integration, strong intellectual presence, and a work ethic that adds value to the project at every stage. Kaizen also demonstrates a clear ability to understand the nature of th...Read More
Anas Assiri
Mutib Bin Abdulaziz Foundation
Our experience at the Muteb bin Abdulaziz Foundation with Kaizen Consulting was a rich and solid professional one. Throughout it, we observed depth of understanding and a genuine concern for the best interest of the project and the client’s journey. Kaizen's consultants are distinguished by high competence, remarkable integration, strong intellectual presence, and a work ethic that adds value to the project at every stage. Kaizen also demonstrates a clear ability to understand the nature of the nonprofit sector and to engage with its components and ongoing developments, which enhances the quality of outputs and makes them more aligned with the sector’s reality, transformations, and core purpose.
They take results a step further by working hand-in-hand with the client to create success—strengthening the team’s knowledge, increasing its readiness, and enriching its capacity for continuity and growth. It was a collaborative journey that moved the project from an idea to a practice, and we look forward to seeing its tangible impact in the near future.
Anas Assiri
National Housing Company
What sets Kaizen Consulting apart is its ability to measure team integration, enable change, and continuously identify improvement opportunities—driving field effectiveness, eliminating waste, understanding customer needs, enhancing their experience, engaging and involving individuals, setting unified team goals, providing a system to achieve them, and making performance indicators and improvement opportunities tangible and visible.
Haitham Al-Tuwaijri
National Housing Company
What sets Kaizen Consulting apart is its ability to measure team integration, enable change, and continuously identify improvement opportunities—driving field effectiveness, eliminating waste, understanding customer needs, enhancing their experience, engaging and involving individuals, setting unified team goals, providing a system to achieve them, and making performance indicators and improvement opportunities tangible and visible.
Haitham Al-Tuwaijri
Ministry of Human Resources and Social Development
Thank you very much, Kaizen Consulting, for this excellence. We look forward to making a positive impact and promoting a culture of excellence throughout the ministry, as well as achieving the largest possible number of awards. I pray to Almighty God to grant us all abundant success and guidance.
H. E. Mr. Mohammed Al-Jasser
Ministry of Human Resources and Social Development
Thank you very much, Kaizen Consulting, for this excellence. We look forward to making a positive impact and promoting a culture of excellence throughout the ministry, as well as achieving the largest possible number of awards. I pray to Almighty God to grant us all abundant success and guidance.








































