Project Components
This project provided specialised training programmes to improve the skills of workers in Saudi Arabia’s tourism sector, including airport taxi drivers and entrepreneurs. It covered customer service excellence, entrepreneurship and business skills to ensure tourists receive a high‑quality experience and to encourage the growth of tourism projects.
A. The Challenge
Many tourism sector workers lacked the service and entrepreneurial skills necessary to meet visitor expectations and support sector growth.
B. Our Solution
Targeted training programmes were developed and delivered to taxi drivers, hospitality staff and aspiring entrepreneurs, focusing on service etiquette, communication and business fundamentals.
C. Key Achievements
Participants improved their service quality and entrepreneurial skills, enhancing tourists’ experiences and fostering a more dynamic tourism ecosystem.
Project Particulars
Client:
Ministry of Tourism
Start Date:
2013
End Date:
2014
Service Area:
Capacity Building, Research & Capacity Building
Client Sector:
Government
Duration:
One year
Client URL:
Status:
Completed