Project Components
To capture customer sentiment instantly, Miqdam Al Rowad implemented real‑time feedback devices and analytics dashboards across service points. The system collected immediate feedback, aggregated data and provided visual reports so managers could see satisfaction levels by location and time, enabling quick interventions and continuous improvement.
A. The Challenge
Organisations relied on periodic surveys and lagging indicators, which prevented timely responses to customer dissatisfaction. Without real‑time insight, small issues escalated and service quality suffered.
B. Our Solution
We deployed FeedbackNow devices and connected dashboards at key touchpoints. Staff were trained to monitor and interpret live data, enabling rapid reaction to feedback. Integration with existing systems allowed for seamless reporting and action tracking.
C. Key Achievements
The solution delivered instant visibility into customer sentiment, empowering staff to address issues immediately. Service quality and satisfaction improved as trends were identified early and corrective actions were taken promptly.
Project Particulars
Client:
Meqdam
Start Date:
2025
End Date:
2025
Service Area:
Customer Experience
Client Sector:
Industry
Duration:
Thirty days
Client URL:
Status:
In Progress