Project Components
We enabled National Housing Company’s operational excellence function to cover all sectors, raised process maturity, and developed an Operational Performance Management framework. We aligned corporate objectives with operations to improve beneficiary satisfaction, assessed workforce planning across main and sub-processes, and reengineered level-3 and below processes to be simplified, standardized, lean, automated, and customer-centric.
A. The Challenge
Extend operational excellence across all sectors, standardize and mature operations, align processes with strategic objectives, and ensure workforce capacity planning for primary and supporting activities.
B. Our Solution
Established an operational performance management framework, aligned goals with operations, assessed workforce needs, and reengineered level-3 processes to be simplified, standardized, waste-free, automated, and designed around the customer.
C. Key Achievements
Company-wide coverage of operational excellence, higher process maturity, a functioning performance framework, improved beneficiary satisfaction, workforce planning baselines, and standardized customer-centric process maps that support automation and consistent execution.
Project Particulars
Client:
National Housing Company
Start Date:
2020
End Date:
2021
Service Area:
Quality and Institutional Excellence
Client Sector:
Government, Industry
Duration:
One year
Client URL:
Status:
Completed